At b9gem, your privacy is not an afterthought — it is built into every layer of our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information as a b9gem player in Pakistan.
Six core principles that govern how b9gem handles every piece of personal information you share with us.
Every connection between your device and b9gem is protected by industry-standard 256-bit SSL/TLS encryption. This means your login credentials, payment details, and personal information are transmitted in an encrypted tunnel that cannot be read by third parties — whether you're playing from Karachi, Lahore, or Islamabad.
b9gem does not engage in covert data collection or sell your personal information to advertisers or data brokers. Every category of data we collect, and every purpose for which we use it, is disclosed in full within this Privacy Policy. What you see here is exactly what we do — nothing more.
b9gem recognises your rights to access, correct, export, and request deletion of your personal data. You can submit a data request at any time by contacting our support team. We respond to all verified data requests within 30 days and provide plain-language answers — no legal jargon, no runaround.
b9gem does not store your full JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank account credentials on our servers. Payment processing is handled by certified third-party payment processors operating under their own strict security standards. b9gem only retains the minimum transaction metadata required for record-keeping.
Identity verification documents — including CNIC copies submitted during KYC — are stored in encrypted form and accessed only by authorised compliance personnel. KYC data is used exclusively for age verification, fraud prevention, and regulatory compliance. It is never used for marketing or shared with unrelated third parties.
b9gem retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with applicable legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised. Closed account data is typically purged within 7 years of account closure in line with financial record-keeping standards.
b9gem is an online casino and sports betting platform operating at b9gem.net, offering a full suite of gaming products including slots, live dealer casino games, cricket betting, PSL markets, and instant-win titles. The b9gem platform is designed and operated specifically with Pakistani players in mind, supporting PKR-denominated transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
For the purposes of this Privacy Policy, b9gem acts as the data controller in respect of personal data collected from users of the b9gem platform. As data controller, b9gem determines the purposes for which, and the means by which, your personal data is processed.
If you have any questions about this Privacy Policy or about how b9gem handles your personal data, you can contact our Data Protection team directly at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
b9gem collects personal data from you in several ways — data you provide directly, data generated by your use of the platform, and data obtained from third-party verification services. The table below sets out the categories of data we collect and the circumstances in which each category arises.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC image | Registration form, KYC verification |
| Contact Data | Mobile number, email address, city (e.g. Karachi, Lahore, Faisalabad) | Registration form, account settings |
| Financial Data | JazzCash / EasyPaisa wallet reference, bank name, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically via platform interaction |
| Usage Data | Games played, bet history, session duration, bonus usage | Automatically via platform interaction |
| Communications Data | Live chat transcripts, support emails, in-platform messages | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off history | Responsible gaming tool usage |
b9gem does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health data, except where health data is voluntarily disclosed in the context of a responsible gaming support request — in which case it is handled with the highest level of confidentiality.
b9gem uses the personal data it collects for the following purposes. We only use your data for a purpose that is compatible with the reason it was originally collected.
b9gem processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
b9gem does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.
All third-party service providers that process personal data on b9gem's behalf are subject to contractual data processing agreements that require them to process data only on b9gem's documented instructions, maintain appropriate security measures, and not engage sub-processors without b9gem's prior written consent.
b9gem uses cookies and similar tracking technologies on its website and platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by the b9gem platform when you visit.
b9gem uses the following categories of cookies:
You can manage your cookie preferences at any time through the cookie settings panel accessible from the b9gem platform footer. Please note that disabling strictly necessary cookies will impair your ability to use the platform.
b9gem implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:
Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, b9gem will notify affected users without undue delay and will take all reasonable steps to contain the breach and prevent recurrence.
b9gem retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years post-closure | AML and financial record-keeping obligations |
| KYC documents (CNIC, etc.) | Duration of account + 7 years post-closure | Regulatory compliance |
| Transaction records | 7 years from transaction date | Financial and tax record-keeping |
| Customer support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent for regulatory purposes |
| Technical / usage logs | 12 months on a rolling basis | Security monitoring and fraud prevention |
| Self-exclusion records | Permanently retained | Prevent re-registration during exclusion period |
Where data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical analysis purposes, as it can no longer be linked to any individual.
As a b9gem user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days and may request identity verification before actioning your request.
b9gem is strictly an adults-only platform. Access to the b9gem platform, including all games, sportsbook markets, and financial services, is prohibited for any person under the age of 21. b9gem does not knowingly collect, process, or store personal data relating to individuals under the age of 21.
Age verification is a mandatory step in the b9gem registration and KYC process. All users are required to submit a valid CNIC (Computerised National Identity Card) or equivalent government-issued identity document confirming their date of birth before they can deposit funds or access real-money gameplay. Accounts where age verification cannot be completed are suspended pending verification and are not permitted to transact.
If b9gem discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account permanently closed. If you believe that a minor has registered an account on the b9gem platform, please notify us immediately at [email protected].
b9gem operates under international licensing standards and may engage service providers whose infrastructure is located outside Pakistan. Where your personal data is transferred to a country that does not provide an equivalent level of data protection, b9gem implements appropriate safeguards to ensure your data remains protected to the same standard as it would be within Pakistan.
Appropriate safeguards for international transfers may include:
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting us at [email protected].
b9gem reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered users via email and/or an in-platform notification at least 14 days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the b9gem platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how b9gem protects your personal data. The current version of this policy is always accessible at b9gem.net/privacy-policy.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way b9gem handles your personal data, please contact our Data Protection team using the details below. We take all privacy enquiries seriously and commit to responding within 5 business days.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. b9gem is committed to working constructively with supervisory authorities to resolve any concerns raised by our users.
Now that you know exactly how b9gem handles your personal data, you can play with complete confidence. Your information is encrypted, never sold, and entirely under your control. Join thousands of Pakistani players enjoying slots, cricket betting, and live casino at b9gem.
21+ only · Play responsibly · b9gem operates under international licensing standards